The internet is a great technology. It allows real-time data transfer between devices connected to it. If data, any data, can travel from one machine to another, then an interface with the right configuration can be used to control others.
Information Technology infrastructures are complex and sensitive. They require technicians to watch automated systems as they do their job. A failure in specific areas will crash the entire system.
RMM and mission-critical data centers
Virtual and In-house mission-critical servers host software that runs the backbone of many industries. This includes government, banking, finance, e-commerce, and social media companies. It is the engine that runs our modern society.
The number of lives and money that are dependent on these systems cannot be quantified. We do know it costs an average of $7,900 per every minute if an outage happens in a data center. That means nine minutes of downtime are enough to cover the average annual salary of a data center technician.
RMM systems can centralize and decentralize all systems administration. Information regarding the data center’s environment, power, network, security, access, and operation can be sent to a central control station. It would mean a single workstation can monitor all mission-critical servers worldwide. It can also be multiple workstations in different locations.
RMM can ensure technicians can perform administrative tasks on all systems and quickly respond to emergencies.
IT Remote Management System that can provide security
An RMM interface can respond to a Denial of Service (DoS) attack. It is a popular hacking method with criminal intent. IT staff can respond to DoS attacks and notify cybersecurity professionals. Alerted specialists can log in to the RMM system and manage the crisis.
Industries that should use RMM
Any company with an IT infrastructure connected to the internet should have RMM. Managed Service Providers (MSP’s) should provide clients their own RMM’s to micromanage their leased systems. This will reduce the personnel requirements of MSP and allocate them to their help desk.
Companies with internal data centers can migrate to a virtual system. It will reduce the risk of a data center outage by spreading server clusters around the world. RMM will allow them their IT department to monitor and respond to problems anytime.
RMM systems like LogMeIn can expand the capabilities of your IT department. It will allow them to monitor system health and make corresponding adjustments. IT staff can predict potential problems and perform preventive maintenance.
RMM can also be used to spread the IT department and IT support worldwide. It makes it easier to manage 24 x 7 x 365 coverage using multiple tiers of personnel. The system also allows third-party providers such as Technical Support and Cybersecurity personnel to assist the IT department as needed.
This is what Remote Monitoring and Management is all about. It is a system that allows specific devices to monitor and control others.