Mention the Internet of Things or IoT to the average businessman, and the first thing that pops into his mind is a plethora of ‘smart’ gadgets talking to each other. Now, verbal conversation may not be possible as of this point, but the illustration is not far off. IoT connects several gadgets to each other through the web, and provides a continuous stream of information that makes the overall computer data analysis more understandable. It uses analytics to anticipate what the owner wants, and guides him so.
A smart home, for example, with a smart sensor can notify the owner, who is away at work, if the falling snow is affecting the building’s internal temperature. It can send him a text message that his kids have finally arrived home. It can email him an alert that an intruder is about to break into his door. A ‘smart’ kitchen, which has linked all the appliances to each other, can ‘remind’ him to shop for groceries on the way home because his refrigerator food supply is running out. It also advises him to change the brand of his detergent because his one is not effective in removing the stains in his clothes.
This is not science-fiction. Companies are introducing innovations to be part of the booming IoT industry, predominantly to remain competitive in a world where driverless cars can bring you to the office. The MSP Mentor says that, by the end of 2016, over six billion devices and gadgets on the planet will be hooked to the Internet of Things. This number will increase to seven billion in four years’ time.
There are two ways that IoT can affect your business. First, regardless of the product or service you offer, your organization must learn how to integrate data with your core business to serve your customer better. The data tells you very important data about customer behavior which can help you elevate your service to them. For example, if your core business is manufacturing and selling lighting fixtures to offices and homes, the time will come when installing them in your customers’ residence or workplace means adding a program that tells you whether they switch on the light even after they leave these areas, the actual time they switch them off, or the specific rooms that use the most lighting. Your customers might soon ask for accessories or sensors that can switch on the lights when they open the door and enter, or turn them off during specific hours of the day.
Second, the Internet of Things can help you create a more efficient workplace where you can track the performance of your team and monitor the use of resources in the office. The touch sensors where your team members log on and off can be integrated into their laptops’ email and smartphone maps. This alignment can give you a more precise idea of the actual places that your team visits in a day, the number of hours they spend there, and the results. For example, the data can tell you it took John three visits to this client who lives in another state before he closed a deal with him.
Remote Management and Monitoring is the ideal solution that can help your organization prepare for its entry into a world fast being governed by the Internet of Things. As explained by IT Pro Portal, your organization’s IoT ecosystem must be regularly screened on real time to show that the devices are working up-to-speed. It also must monitor that the data continuously being exchanged among devices is updated and fresh. All it takes is one factual error or a breakdown in the system to stall or disrupt IoT-related services. If the smart freezer you sold the customer forgets to tell him to bring home fresh meat and fruits, he might blow his top upon seeing he lacks these once he gets home. The next day, you might be facing one irate customer.
Remote Management and Monitoring will tell your MSP or IT head that your dozen IoT-related gadgets and solutions are working. If a system failure occurs, it will warn you before this disruption even happens, giving you the time to act so.
Remote Management and Monitoring can also beef up your security systems. Many devices, such as laptops, tablets, and databases, are still relatively free from cyberattack if they are not plugged online. However, once the Internet of Things makes connectivity 24/7, they – and your organization – are exposed to all sorts of online threats, such as hacking, data theft, malwares, and phishing. Remote Management and Monitoring can do a check on your system, clean it up, strengthen it against known cyber invasions — and if an intrusion occurs, it will alert your IT head so he can neutralize said threat.
The Internet of Things is the next wave that will transform all companies that have made their place in the digital era. The one solution that can keep them safe and steady during this transition is the Remote Management and Monitoring solution.